Atlys, a trailblazer in travel technology, has successfully launched its very first experience center at BurJuman Mall in Dubai. The company specializes in facilitating visa applications for over 120 global destinations, and this new physical location serves as a significant step in enhancing customer engagement.

Enhancing Travel Confidence

The newly opened center offers travelers expert guidance in-person, aimed at simplifying the often complicated visa application process. With the complexities of securing travel visas, this walk-in facility is designed to inspire confidence and ensure that individuals can more effectively navigate what can be a daunting experience. Visa applications are critical to travel plans, and having immediate access to an advisor who can review documents and provide insights into the application process offers invaluable reassurance. By establishing a customer-first approach, Atlys is working to make their services more approachable and accessible to travelers throughout the UAE.

The UAE: A Strategic Market

The United Arab Emirates is a key market for Atlys, representing its largest customer base outside of India. The company has seen nearly half of its business revenue stem from international markets, with the UAE being the leading contributor. Given the UAE’s status as a major hub for both business and leisure travel—combined with its large expatriate population—the launch of the experience center aligns perfectly with Atlys’ global strategy. The historic significance of Dubai as a travel nexus further emphasizes the importance of this debut location for the brand.

Vision for Future Growth

Mohak Nahta, the Founder and CEO of Atlys, articulated the company’s commitment to easing travel barriers, stating, “Our mission has always been to remove friction from international travel, and the visa is where that journey begins.” The experience center allows travelers to obtain personalized services while ensuring that the benefits of the Atlys app—speed and transparency—are maintained. This move signifies a strategic expansion for Atlys in a crucial global market, reinforcing their presence and potential for growth.

In conjunction with the center’s opening, Atlys recently secured $36 million in a Series C funding round led by Susquehanna Asia VC, alongside contributions from prominent investors such as Elevation Capital and MakeMyTrip. These financial resources will be utilized to broaden the company’s footprint in various international markets, consolidate its position in existing territories, and expedite advancements in artificial intelligence across the visa management process.

Customer-Centric Experience

Located on the third floor of BurJuman Mall, Atlys’ new experience center embodies a traveler-friendly atmosphere. Here, individuals can engage with expert advisors to discuss their travel aspirations and have their documents assessed to better understand the likelihood of approval. For more challenging visa applications, the team at the center provides essential preparation assistance. Once the required applications are completed, customers can seamlessly manage the rest of the process through the Atlys app, ensuring a smooth transition from in-person consultation to digital management.

Atlys continues to prove itself as a formidable player in the travel technology sector, and this new center exemplifies the company’s dedication to enhancing the travel experience by simplifying the visa application journey.